Refund Policy – The Pixel Post

At The Pixel Post, we strive to deliver exceptional video game experiences to our customers across a variety of platforms. We understand that sometimes purchases may not meet expectations due to a variety of reasons, including technical issues, accidental purchases, or changing preferences. This Refund Policy outlines the terms and conditions under which refunds may be granted for video games and related digital products purchased through our services.

Please read this policy carefully to understand your rights and the procedures for requesting a refund. By completing a purchase with us, you agree to the terms herein.

1. Refund Eligibility and Timeframe

We accept refund requests for eligible video game purchases within 14 calendar days from the date of purchase. Requests made after this period may not be honored except under extraordinary circumstances, such as unresolved technical problems or demonstrable service failures.

To qualify for a refund:

  • The game must not have been played or accessed for more than 2 hours cumulatively across all associated user accounts.
  • The game or product must be purchased directly from The Pixel Post or through authorized channels that support this policy.
  • The request must include valid proof of purchase, including order confirmation and payment details.

2. Non-Refundable Items

Certain products and services are excluded from refund eligibility. These include but are not limited to:

  • Downloadable content (DLC), expansions, or in-game items once downloaded or activated.
  • Subscription-based services after commencement or usage.
  • Games or bundles purchased during final sale events or at a significant discount.
  • Gifted games that have been redeemed.
  • In-game currency, consumables, or microtransactions.
  • Any content or games that violate the terms of service or have been obtained through unauthorized means.

3. Technical Issues

We recognize that technical difficulties can affect the enjoyment of video games. If you encounter persistent bugs, crashes, or compatibility problems preventing gameplay, please contact our support team promptly. We will assist you in troubleshooting and, if the issue remains unresolved after reasonable efforts, you may be eligible for a refund.

Refund requests for technical problems require:

  • Documentation of the problem, including screenshots, error messages, and descriptions.
  • Evidence of attempts to resolve the issue with our technical support team.
  • Confirmation that your hardware and software meet the minimum requirements specified by the game.

Refunds will not be granted for problems caused by outdated drivers, third-party software conflicts, or unsupported hardware unless explicitly stated.

4. Pre-Orders and Early Access

If you pre-order a game, you may cancel and receive a full refund any time before the official release date. Once the game is released, refund eligibility is subject to the same terms as standard purchases.

Early Access titles, being works in progress, may include bugs and incomplete features. Refunds for Early Access games are subject to the same 14-day and 2-hour usage limits, but please consider that incomplete development is inherent to these products.

5. Accidental Purchases

In the case of accidental purchases, refunds may be granted if:

  • The game has not been downloaded, installed, or launched.
  • The refund request is made within the refund eligibility period.
  • The purchase was not part of a final sale or non-refundable promotion.

Repeated accidental refund requests may lead to suspension of refund privileges.

6. Refund Process

To initiate a refund request:

  • Contact our customer support team within the 14-day refund window.
  • Provide your order number, purchase details, and a clear reason for the refund.
  • If applicable, submit evidence of technical issues or other supporting documentation.

Our team will review the request and respond within 5–7 business days. Approved refunds will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider.

7. Misuse and Abuse

To protect the integrity of our services, we monitor refund activity. Abuse of the refund system, such as repeated refunds of completed games or exploiting refunds for financial gain, may result in:

  • Denial of future refund requests.
  • Suspension or termination of your account.
  • Restrictions on purchasing privileges.

Refunds are provided as a courtesy and are not an automatic right.

8. Subscription Services

If your purchase includes subscription-based access to video game content or services, refunds are granted only if the cancellation is requested within the first billing period and before any usage occurs. Partial refunds for prorated unused time may be considered at our discretion.

Auto-renewal can be managed via your account settings, and refunds for renewal charges follow the same criteria as initial subscriptions.

9. Legal Rights

This Refund Policy complies with applicable consumer protection laws. Certain jurisdictions may provide additional rights or extended refund periods, which we respect and honor accordingly.

10. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will apply to purchases made after the updated policy is published. Customers are encouraged to review this document periodically.

11. Contact Information

For refund requests or inquiries, please contact The Pixel Post customer support. We are committed to providing timely and fair resolutions to all refund-related matters.

Thank you for choosing The Pixel Post. We are dedicated to providing you with outstanding video gaming experiences and support.