Data Protection Policy – The Pixel Post

1. Introduction

We recognize the importance of protecting your personal information when you use our video games and related services. This Data Protection Policy explains how we collect, use, store, and safeguard your data, ensuring compliance with applicable privacy laws and regulations. By accessing or using our video games, platforms, websites, or support services, you agree to the practices outlined in this policy.

2. Scope

This policy applies to all personal data collected through your interaction with our video games and associated services, including account registration, gameplay, purchases, customer support, community features, and website visits. It applies across all platforms, including PC, consoles, mobile devices, and cloud gaming services.

3. Personal Data We Collect

We collect a variety of personal information necessary to provide you with a rich and personalized gaming experience:

Account Information: When you create an account, we collect your name, username, email address, date of birth, and password.
Device and Technical Data: Information about the device you use to access our games, such as device type, operating system, hardware identifiers, IP address, and system logs.
Gameplay Data: Includes your in-game actions, achievements, preferences, session duration, multiplayer interactions, and leaderboard standings.
Transaction Data: Details about your purchases, including payment method type, billing address, order history, and transaction IDs. Payment card details are processed securely by payment providers and are not stored by us.
Communication Data: Records of your communications with our support team, including emails, chat messages, and feedback forms.
Social and Community Data: Information related to your interactions with other players, friends lists, multiplayer activities, and participation in community events.
Marketing Data: Preferences related to receiving promotional offers and newsletters.
Location Data: Where permitted and relevant, we may collect approximate location data to enhance gameplay features.

We also collect aggregated and anonymized data to analyze game performance and user behavior trends.

4. Use of Your Personal Data

We use your data for various purposes necessary to provide, improve, and personalize our services:

Account Management: To create and maintain your user account, verify your identity, and provide secure login.
Service Delivery: To enable access to games, save your progress, synchronize data across devices, and provide multiplayer and social features.
Gameplay Enhancement: To tailor the gaming experience to your preferences, balance game difficulty, and recommend content based on your play style.
Customer Support: To respond to inquiries, resolve issues, and provide technical assistance.
Security: To protect our services and users from fraud, cheating, hacking, and abuse.
Marketing and Communication: To send you relevant updates, offers, and newsletters where you have opted in.
Analytics and Development: To monitor usage patterns, identify bugs, and develop new content or features.

All data processing is performed in accordance with applicable data protection laws and principles.

5. Data Sharing and Disclosure

We do not sell your personal data. However, your information may be shared in the following circumstances:

Service Providers: Trusted third parties who provide infrastructure, payment processing, analytics, customer support, and marketing services on our behalf. They are contractually bound to use your data only as necessary and to protect it securely.
Gaming Platforms: Console or cloud service providers to facilitate gameplay and service access.
Legal Compliance: When required by law, regulation, or legal process, or to protect the rights, property, or safety of our users or others.
Corporate Transactions: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the new entity, which will be bound by similar data protection obligations.

We ensure that all third-party partners comply with applicable data protection standards.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it to protect your privacy.

7. International Data Transfers

If your data is transferred to or processed in countries other than your residence, we take appropriate measures to ensure that your personal data remains protected. This includes relying on legal safeguards such as contractual agreements or recognized international frameworks to maintain an adequate level of data protection.

8. Your Rights Regarding Personal Data

You have certain rights with respect to your personal data, which you may exercise by contacting us:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data where it is no longer necessary or processed unlawfully.
Restriction: Request that we limit the processing of your data in certain circumstances.
Objection: Object to the processing of your data for direct marketing or profiling purposes.
Data Portability: Request a copy of your data in a structured, commonly used format for transfer to another service.
Withdraw Consent: Withdraw consent for data processing where applicable, without affecting the lawfulness of prior processing.

We may request proof of identity to ensure your data security when handling such requests.

9. Children's Privacy

Our games are generally intended for users above the minimum age required by applicable law. We do not knowingly collect personal data from children without parental consent. If we discover data has been collected from a child improperly, we will delete it promptly.

10. Automated Decision-Making

Certain game features may use automated processes such as matchmaking, content recommendation, or player behavior analysis. These automated decisions are designed to enhance your gaming experience and do not have legal or significant effects on your rights.

11. Security Measures

We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure authentication, access controls, and continuous monitoring.

12. Policy Updates

We may update this Data Protection Policy to reflect changes in our practices, legal requirements, or technological developments. Updates will be posted prominently, and we encourage you to review this policy regularly.

13. Contact Information

If you have any questions, concerns, or requests regarding your personal data or this policy, please contact our data protection team through the support channels provided in your gaming account or on our official platforms.

This policy reflects our commitment to your privacy while delivering the best possible video game experience. Thank you for trusting us with your data.